Privacy Policy

Effective Date: February 1, 2026

HH Helpline - Behavioral & Mental Health Service ("HH Helpline," "we," "us," or "our") operates the website hhhelpline.space and provides addiction treatment services at our facility located at 6560 Geary Blvd, San Francisco, CA 94121. This Privacy Policy describes how we collect, use, disclose, and protect your personal information and protected health information (PHI) when you visit our website, contact our admissions team, or receive treatment at our center.

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or provide us with your personal information.

1. Information We Collect

HH Helpline collects information in several ways depending on how you interact with our treatment center and website:

Personal Information You Provide Directly:

• Full name, date of birth, and contact information (phone number, email address, mailing address)
• Insurance information and billing details
• Emergency contact information
• Information submitted through our website contact forms, admissions inquiries, or insurance verification requests
• Information provided during phone calls to our admissions line at (415) 625-7333

Protected Health Information (PHI):

• Medical history, substance use history, and mental health records
• Treatment plans, clinical assessments, and progress notes
• Medication records and lab results
• Diagnosis information related to substance use disorders and co-occurring conditions
• Records of services provided at our San Francisco treatment facility

Information Collected Automatically:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 4 below)

2. Use of Information

We use the information we collect for the following purposes:

• Treatment Services: To provide addiction treatment, medical detox, residential rehabilitation, outpatient programs, and dual diagnosis care at our San Francisco facility
• Admissions & Intake: To process admissions inquiries, verify insurance coverage, and facilitate the intake process at our treatment center
• Clinical Care: To develop individualized treatment plans, coordinate care among our clinical team, and manage medication-assisted treatment
• Communication: To respond to your inquiries, provide appointment reminders, and share aftercare and alumni program information
• Billing & Payment: To process payments, submit insurance claims, and manage financial accounts related to your treatment
• Quality Improvement: To evaluate and improve our treatment programs, patient outcomes, and facility operations
• Legal Compliance: To comply with applicable federal and state laws, including HIPAA, California state healthcare regulations, and licensing requirements
• Website Operations: To maintain and improve our website, analyze usage patterns, and ensure the security of our online platforms

3. Information Sharing

HH Helpline does not sell your personal information or protected health information to third parties. We may share your information only in the following circumstances:

• Treatment, Payment, and Healthcare Operations: We may share PHI with healthcare providers involved in your care, insurance companies for claims processing, and our clinical and administrative staff as necessary for treatment and facility operations, in accordance with HIPAA regulations
• With Your Consent: We may share your information with third parties when you have provided written authorization, such as sharing treatment records with an outside provider, family member, or legal representative
• Service Providers: We may share information with trusted third-party vendors who assist us with website hosting, data analytics, billing, and other operational functions, subject to confidentiality agreements
• Legal Requirements: We may disclose information when required by law, court order, or government regulation, including mandatory reporting to public health authorities or law enforcement under applicable federal and California state laws
• 42 CFR Part 2 Compliance: Substance use disorder treatment records receive special federal protections under 42 CFR Part 2. These records cannot be disclosed without your written consent except in limited circumstances defined by federal law
• Emergency Situations: We may disclose limited information to prevent a serious and imminent threat to your health or safety, or the health or safety of others

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage:

• Essential Cookies: Necessary for the basic functioning of our website, including navigation and access to secure areas
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data, such as pages visited and time spent on the site
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect some features of our website.

We do not use advertising or retargeting cookies. HH Helpline is committed to maintaining the confidentiality of individuals seeking addiction treatment information and will never use tracking technologies to target visitors with addiction-related advertising on other platforms.

5. Your Rights

Depending on your relationship with HH Helpline and your location, you may have the following rights regarding your personal information:

General Rights:

• The right to access and obtain a copy of your personal information and medical records
• The right to request corrections to inaccurate information in your records
• The right to request restrictions on certain uses and disclosures of your health information
• The right to receive an accounting of disclosures of your PHI
• The right to request confidential communications (e.g., receiving calls at a specific number)
• The right to receive a paper copy of this Privacy Policy upon request

California Consumer Privacy Act (CCPA) Rights:

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and its amendments under the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collection, and the categories of third parties with whom we share it
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (including information necessary for treatment, billing, or legal compliance)
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. HH Helpline does not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. You will not receive different treatment or pricing for services at our facility
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of sensitive personal information to purposes necessary for providing our treatment services

To exercise your CCPA rights, please contact our Privacy Officer at [email protected] or call (415) 625-7333. We will respond to verifiable consumer requests within 45 days.

Please note that certain health information collected and maintained by healthcare providers is exempt from the CCPA to the extent it is governed by HIPAA and the Confidentiality of Medical Information Act (CMIA).

6. HIPAA Notice — Protected Health Information

As a licensed addiction treatment center, HH Helpline is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). We maintain the privacy and security of your protected health information (PHI) in accordance with HIPAA Privacy and Security Rules.

How We Use and Disclose PHI:

• For Treatment: We use and share your PHI among our physicians, nurses, therapists, and counselors at our San Francisco facility to provide, coordinate, and manage your addiction treatment and related services
• For Payment: We use and disclose your PHI to bill and receive payment for the treatment services provided at our center, including submitting claims to your health insurance plan
• For Healthcare Operations: We use your PHI to support our facility operations, including quality assessments, staff training, compliance audits, and business planning

Your HIPAA Rights:

• Right to Inspect and Copy: You have the right to access, inspect, and obtain a copy of your PHI maintained in our medical and billing records
• Right to Amend: You may request an amendment to your PHI if you believe it is incorrect or incomplete. We may deny the request under certain circumstances but will provide a written explanation
• Right to an Accounting of Disclosures: You may request a list of instances in which we disclosed your PHI for purposes other than treatment, payment, or healthcare operations
• Right to Request Restrictions: You may request that we restrict certain uses and disclosures of your PHI. We are not required to agree to all restrictions but will comply with any restriction we accept
• Right to Request Confidential Communications: You may ask us to communicate with you in a specific way or at a specific location (for example, by mail only or at a designated phone number)
• Right to a Paper Copy: You have the right to obtain a paper copy of our Notice of Privacy Practices at any time by contacting our Privacy Officer
• Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint

Special Protections for Substance Use Disorder Records:

Records relating to your substance use disorder treatment at HH Helpline are protected under federal regulation 42 CFR Part 2, which provides additional confidentiality protections beyond HIPAA. These records may not be disclosed without your written consent except in specific circumstances permitted by federal law, including medical emergencies, qualified audits, and court orders meeting specific legal criteria.

7. Data Security

HH Helpline takes the security of your personal information and PHI seriously. We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction:

• Encrypted electronic health record systems and secure data storage
• Access controls limiting PHI access to authorized clinical and administrative personnel on a need-to-know basis
• Secure, locked storage for physical records at our San Francisco facility
• Regular staff training on HIPAA compliance, data privacy, and security protocols
• SSL/TLS encryption on our website to protect data transmitted online
• Regular security assessments and updates to our information systems
• Business associate agreements with all third-party vendors who handle PHI on our behalf

While we strive to protect your information using commercially reasonable measures, no method of electronic transmission or storage is completely secure. If you have concerns about the security of your information, please contact our Privacy Officer.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. HH Helpline does not knowingly collect personal information from children under 18 through our website. If we become aware that we have inadvertently collected personal information from a child under 18 without parental or guardian consent, we will take steps to delete that information promptly.

If a minor is admitted to our treatment programs, all applicable consent and privacy protections are managed through the minor's parent or legal guardian in accordance with California law and HIPAA regulations governing minor patients.

9. Changes to This Policy

HH Helpline reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Effective Date" at the top of this page and post the updated policy on our website. Material changes to how we handle protected health information will be communicated in accordance with HIPAA requirements.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website or services after any modifications indicates your acceptance of the updated Privacy Policy.

10. Contact Us — Privacy Officer

If you have questions about this Privacy Policy, wish to exercise your rights regarding your personal information or PHI, or need to file a privacy-related complaint, please contact our Privacy Officer:

HH Helpline - Behavioral & Mental Health Service
Attn: Privacy Officer
6560 Geary Blvd
San Francisco, CA 94121

Phone: (415) 625-7333
Email: [email protected]

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by visiting hhs.gov/ocr or by calling 1-800-368-1019.

This Privacy Policy applies to HH Helpline - Behavioral & Mental Health Service, a licensed addiction treatment center located at 6560 Geary Blvd, San Francisco, CA 94121. This policy was last updated on February 1, 2026.